Guest Directory

• Alarm Number: 911
• Police: 100

• Front Office : (+297)290 6000
• Emergency Number : (+297)731 7171 (After Business Hours)

Dr. Horacio E. Oduber Hospital
Address: Dr. Horacio E. Oduber Hospitaal Boulevard 1, Phone: (+297) 527 4000

Urgent Care Aruba
Address: Noord 63, Noord, Aruba, Phone: (+297) 586 0448

Drug Stores & Pharmacies:
Most drugstores operate under normal office hours, and sometimes a little bit longer. The average is 7am to 7pm including Saturdays. On Sundays, Holidays and evenings drugstores are generally closed except for one drugstore which is left on duty. An announcement is placed on all drugstore windows specifying which one is on duty on that particular day, for more information please visit: https://boticadiservicio.com/

• Botica di Servicio Eagle
  Address: Caya Punta Brabo 17, next to the Hospital, Phone: (+297) 587 9011
• Botica Santa Anna
  Address: Noord 41B, Noord, Phone: (+297) 586 0027
• Botica Di Servicio Noord
  Address:, Noord 82, Noord, Phone: (+297) 586 4606
• Botica Kibrahacha
  Address: Havenstraat 30, next to Royal Plaza Mall, Phone: (+297) 582 2007
• Botica Oduber
  Address: Caya G.F. (Betico) Croes 103, Phone: (+297) 582 1780

Dentist:

Aruba Dental Clinic
Address: Caya Dr. J.E.M. Arends 27, next to the Hospital,
Phone: (+297) 280 9850

Ambulance:

(+297) 582 1234 (Wayaca)
(+297) 582 5573 (Sasaki)

Reina Beatrix International Airport: 

• (+297) 524-2424
• https://www.airportaruba.com

For your carefree enjoyment of your stay, the residence is thoroughly cleaned and equipped with various service items before your arrival. There is a one-time service charge & cleaning fee. The cost of the service charge & cleaning fee varies per residence. If you wish to use additional cleaning services during your stay, please contact our front desk or go to your reservation.

The residencies are provided with a wide assortment of services items upon your arrival. With additional housekeeping services, these items are replenished.

This covers assortment of toilet paper, paper towels, dishwasher tablets, dishwashing soap, laundry detergent, garbage bags, sponge, dishcloth, coffee, tea , sugar, hand soap, shampoo & conditioner.

The residence is fully cleaned and supplied with new bed and bath linens. Services items will be replenished. For residences with balconies, a garden and terraces and possibly a private pool, everything outside is also neatly tidied and the pool cleaned.

(This is an extra package, for rates see your accommodation page).

The residence is organized inside and provided with new bed and bath linens. Services items will be replenished.

(This is an extra package, for rates see your accommodation page).

The residence is organized inside and beds are made, used bath linens are replaced. The services items are replenished.

(This is an extra package, for rates see your accommodation page).

Your air-conditioning is set to our standard settings at the time of your arrival. We kindly ask you to keep the air-conditioning at all times at 71-74 degrees Fahrenheit (=21-23 degrees Celsius) and at 55-70% humidity (if there is a separate control for this) to maintain the indoor air quality. The air-conditioning systems of all units are not designed to maintain room temperatures below 70 degrees, or humidity levels beyond the above margins and may malfunction if you still try to do so.

Please keep the doors closed when going on the balconies and/or terraces; not only to save energy but condensation forms quickly due to the great difference between indoor and outdoor temperature. Water will start dripping from vents and through ceilings which may cause dangerous slip and fall situations, cause injuries or damage to the property as well as may cause the air-conditioning to malfunction to your own discomfort. If you are not familiar with the operation of the air-conditioning setting system, please do not change the settings and request assistance; malfunction may otherwise occur.

Most units have a gas barbecue. Please clean the barbecue after use. If we find the barbecue dirty after your departure, we are obliged to charge you $ 25.00 cleaning fee. The barbecue is equipped with a full gas tank. If your gas tank is empty please contact our office.

Outside each unit there is a waste container on the side with your house number. Here you can deposit all your waste. Unfortunately, in Aruba no waste is separated yet.

All Units are strictly non-smoking. It is prohibited to smoke in or near the Unit. Failure to comply with this will result in eviction of the Guest and accompanies from the Unit, without recompense or refund and the loss of the security deposit or a charge to the Guest's credit card if no security deposit is in place to cover the deep clean costs. In addition to the cleaning costs, a minimum fine of US$ 500.00 will be imposed for smoking in or near the Unit.

Unless specifically authorized, absolutely no pets are allowed. Failure to comply with this will result in the removal of the Guest and its accompanies from the Unit, without recompense or refund and the loss of the security deposit or a charge to the Guest's credit card if no security deposit is in place to cover the deep clean costs. In addition to the cleaning costs, a minimum fine of US$ 500.00 will be imposed for having pets in or near the Unit.

We welcome you to our brand new resort Tuscany Residence Aruba. Tuscany Residence Aruba is a luxury resort under development and during your stay, our team will do their utmost to minimize any inconvenience so you can enjoy your stay and experience the happy island life!

As compensation, we offer you a special Start-Up Discount of 25%.

We wish you a pleasant stay and our team is at your service

For more information about our specials, click here!

Cancellation Policy
Reservations are considered booked when the guest’s payment via credit card, through bank wire transfer or via other forms of payment method, is received.

A reservation may be canceled by TRA Property & Hospitality Management or Guest as follows:
(a) TRA Property & Hospitality Management may cancel a reservation ONLY in the event that Guest has chosen to pay according to a Payment Schedule and despite a previous reminder email Guest thereby fails to comply with payment within 48 hours after its due date. Guest will then be emailed by TRA Property & Hospitality Management a 24-hour notice of cancellation, but nonetheless be given the opportunity to reverse the cancellation by still complying with the due payment within such 24 hours.
(b) Guests may cancel a reservation at any moment in time. To cancel this reservation, Guest must send us a written notice of cancellation which should be received by TRA Property & Hospitality Management preferable more than 45 respectively 15 days prior to your check-in (=arrival) date.

REFUNDS: The Reservation Confirmation email from TRA Property & Hospitality Management indicates the final Total Amount payable for the reservation. In case of a cancellation as per above, TRA Property & Hospitality Management will refund the sums you have paid, less a cancellation fee equal to (a) 20% of the Total Amount for cancellations received more than 45 days prior to check-in date or (b) 50% of the Total Amount for cancellations received between 45 and 15 days prior to check-in date. If your notice of cancellation is received less than 15 days prior to your check-in date, Guest will forfeit all sums paid unless TRA Property & Hospitality Management is able to re-rent the Accommodation to someone else, at the same rate for the same period. In the event the accommodation is re-rented for the same or less than the Total Amount, TRA Property & Hospitality Management will refund the sums you have paid less an amount equal to 50% of the Total Amount and less any amount necessary to make full payment to the Owner of the Accommodation. Considering the above cancellation and refund policy. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:

The guest is reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be canceling the original reservation, and so the cancellation policy would apply.

If the length of stay is allowed to be reduced from the original dates at TRA Property & Hospitality Management discretion, the cancellation policy will apply to the nights that have been canceled. The minimum night stay requirement at the time of booking must be met at all times. Rental nights cannot be canceled if they reduce the total number of nights stay below this minimum.

Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.

In the event of the chosen rental property becoming unavailable for any reason, TRA Property & Hospitality Management reserves the right to substitute another property of equal or higher standard within the TRA Property & Hospitality Management portfolio. In the absence of another available property being available, TRA Property & Hospitality Management reserves the right to cancel the reservation and refund all monies paid.

Payments may be made by American Express, Maestro, Visa, MasterCard, and Discover.

TRA’s standard schedule of payments is as follows: (a) 20% of the total amount is due upon reservation; (b) 30% of the total amount becomes due 45 days prior to arrival date or is due upon reservation if arrival is within 45 days; (c) 50% of the total amount becomes due 15 days before arrival date or is due upon reservation if arrival is within 15 days.

The final payment will be billed to the credit card on file unless other payment arrangements have been made. Payment of the rental deposit sum to TRA Property & Hospitality Management will signify the full acceptance of these terms and conditions of rental. View Terms & Conditions

Does Tuscany Residence Aruba allow pets? Unless specifically authorized, absolutely no pets are allowed.

What is the minimum age required to check-in? The guest making the reservation must be 25 years of age or older, the holder of a major credit card and must occupy the rental property the entire term of the reservation.

Photos & Video?   The Unit may not be used for amateur or professional video recordings without prior written consent from TRA. 

Unless otherwise agreed, check-in time is after 4:00 pm and check-out is before 11:00 am.

Early check-ins or late check-outs can be requested at an additional charge. All early check-ins or late check-outs are subject to availability. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to arrival. It is the Guest's responsibility to contact TRA within 72 hours of arrival to confirm availability. In the event the Guest fails to depart from the property before 11:00 am with no approved late check-out, resulting in TRA being unable to clean and prepare the Unit for the next arriving guest, the Guest agrees to pay damages and costs incurred by TRA including but not limited to moving the incoming guest to another unit.

Once the full balance has been paid the Guest will be emailed check-in instructions.

The Unit’s occupancy may not exceed the number of guests as advertised for. Maximum occupancy excludes children under three years of age. Only Guest and accompanies as approved by TRA are permitted to stay in the Unit. The reservation is accepted and confirmed only for the number of accompanies as approved by TRA. TRA reserves the right to cancel the reservation if additional accompanies are added without prior consent.

The Unit is not to be used to host parties, events, or social/group gatherings. The Guest having an event, party, or social/group gathering in the Unit or exceeding the number of authorized accompanies will be evicted without refund. Additionally, if it is discovered that the arriving guest or its accompanies will be hosting a party, event, or social/group gathering in one of TRA’s units, TRA reserves the right to cancel the reservation prior to the Guest's stay, with recompense at TRA’s judgment.

The use of illegal substances is prohibited. Guest and its accompanies are not allowed to use the Unit for any immoral or unlawful purpose. Any Guest and/or its accompanies who violates any law or ordinance will cause for the occupancy to be terminated immediately without a refund.

Quiet time is strictly 10:00 pm: Guest and its accompanies who do not comply and disrupt the peace and quiet will be required to vacate the Unit without refund.

The Guest and its accompanies must abide by all community parking rules and laws. Guest and its accompanies must follow posted street signs, particularly rules regarding parking as some communities do not allow street parking overnight or require parking on a specific side of the street.

Guest and accompanies will park their vehicles at their own risk. TRA is not responsible for the theft of vehicles or theft from vehicles or damages to the vehicles.

Address

Tuscany Residence Aruba
Salina Cerca 131, Noord, Aruba

Directions on Google

Queen Beatrix International Airport (AUA)
Airport Phone: +297 524 2424

Resort direction: 7 miles NW

Tuscany Residence Aruba does not provide a shuttle service

Estimated taxi fare: 31 USD (one way)

Visit AUA airport website: https://www.airportaruba.com/

Driving Directions

Follow signs of Oranjestad/Downtown. Continue on L.G. Smith Boulevard for approximately seven miles following signs to the hotel area/California Lighthouse. The resort will be on the right.

Complimentary on-site parking for guests of the resort. No need to worry about parking once you’re here!

Getting to Aruba is easy. You can take direct flights from major cities in North American, Europe, Latin America and Canada. Direct flights from Boston, New York, Philadelphia, Chicago, Atlanta, Charlotte, Washington, Houston, Toronto, Miami, Fort Lauderdale, London, Manchester, Amsterdam, Panama-City, Bogota and more.

Arubas Transfer Tour & Taxi C.A.
Pos Abao #41, P.O. Box 723 Oranjestad, Aruba
(+297) 5822116 / 5822010 | Fax (+297) 5836988

Taxi Address Service (24h)
L.G.Smith Blvd 234, Oranjestad, Aruba
(+297) 5875900 | Fax (+297) 5871928
TAS@SETARNET.AW

Aruba Taxi Company
Rondweg, Oranjestad
(+297) 587-1300
INFO@ARUBATAXICOMPANY.COM

• Aruba is one of the three ABC islands in the southern Caribbean, miles off the coast of Venezuela. Aruba is an independent country within the Kingdom of the Netherlands and has a population of approximately 100,000 inhabitants. The island is 21 miles (33 km) long and has an area of about 75 square miles (193 km2).
• The residents speak Dutch, Papiamento, Spanish, and English!
• While Aruba use their own currency, the Aruban Florijn, most places would prefer to take American money or only had American cash. It’s good to have some coins, but we hardly needed it.
• Public transportation in Aruba is good.
• Aruba has more than 70 nationalities on the island and so you get a mixture of different cultures (and food!)
• Aruba’s tap water is clean to drink!
• The outlets have adapters for American items so you don’t have to worry about a converter.
• This island is windy! That’s one of the first things people note when they first arrive in Aruba.
• When it comes to cities, there are 3 major cities: Noord, Oranjestad, and San Nicholas. Noord is where all the high rise hotels are, and Oranjestad is where all the lower hotels are. Both are the main tourist bases. After that, there is the city of San Nicholas. There are things to do in San Nicholas and just a couple of hotels, but not too many tourists come to the area.
• The beaches of Aruba are considered to be among the cleanest, widest, and most spectacular in the Caribbean region. Beaches in Aruba typically consist of fine powder white-sand, perfect for soaking up the Caribbean sun. All you need is plenty of reef-safe sunscreen and a refreshing cocktail, both of which are not hard to come by in Aruba! All of Aruba's beaches are public!

In the heart of the property you will find the pool area. The pool is open from 8 AM till 8 PM; please observe that swimming is at your own risk. For everyone's safety, it is not allowed to bring glass to the pool deck. We also discourage to bring electronic devices near the pool.

The barbeque grill at the community pool is a community amenity and for use by the owners and registered guest of Tuscany Residence Aruba . Please call the front desk to inquire about availability. The grill may be reserved through the front desk before 4:00PM. The grill has a maximum used of 3 hours.

• 15% Discount on the Tierra del Sol Golf Course
• 15% Discount on the Tierra del Sol Spa, Beauty Salon, and Gym
• 15% Discount on the Tierra del Sol Restaurant

• 10% Discount on all Watersport Activities

Most banks are located in Oranjestad, some branches are located in the Noord / Palm Beach commercial strip area, and banks are generally open from 8:00 AM until 4:00 PM during weekdays. The closest ATM is located in Marriott Hotel , or The Ritz Carton all about 3min drive from Tuscany. If you have a foreign bank card, the ATM will dispense US Dollar bills.

In Aruba, the US Dollar and Traveler's checks are widely accepted by most businesses and merchants.

Due to excessive amounts of counterfeit money in circulation, US$ 50 and US$ 100 bills are often not accepted on the island. Please visit a local bank or casino to exchange the larger bills for smaller bills, so that you can freely make US$ payments throughout the island.

Paseo Herencia Mall
J.E. Irausquin Blvd 382A, Noord

Renaissance Mall
Lloyd G. Smith Blvd 82, Oranjestad

• MooMba Beach Bar & Restaurant
• Gusto nightclub
• Yolo Restaurant

Please visit our website www.tuscany-aruba.com/aruba/experiences

At the Beach

• Bugaloe Beach Bar & Grill
• MooMba Beach Bar & Restaurant
• The Beach Bar

In Noord

• Local Store
• Café 080
• Craft & Lola

In Oranjestad

• Flor de Oriente
• Chaos
• Apotheek Speakeasy

The Butterfly Farm Aruba N.V.
J.E. Irausquin Boulevard, Noord, Aruba

Philip's Animal Garden (miles)
Alto Vista 116, Noord, Aruba

Donkey Sanctuary Aruba
Bringamosa 2-Z, Santa Cruz, Aruba

Nationaal Archeologisch Museum van Aruba
Schelpstraat 42, Oranjestad, Aruba

Playground (free) at Eagle Beach
Next to Costa Linda Beach Resort

OPENING DOOR

1. Press the RED button inside the Safe to Reset, a yellow light turns on in the display
2.  Please input your code (3 to 8 digits), each press results in one buzzer beep and yellow lights flashes. Remember your code!
3. Press “*” or “#” button, the green light will be on
4. Rotate the handle (knob) clockwise and pull outwards within 5 seconds, the door is opened

To change your code, start from 1.

CLOSING DOOR

1. Turn the handle (knob) counter clockwise to close the door

For an explanation, please refer to the User Manual section in the Guest Directory.

For an explanation, please refer to the User Manual section in the Guest Directory.

Note: if you don’t put the pots or pans in the stove it will not turn on this is for security reason.

For an explanation, please refer to the User Manual section in the Guest Directory.